[
    {
        "comment": "", 
        "status": "new", 
        "update_time": "2021-08-17 04:47:53 ", 
        "message_status": "success", 
        "creation_time": "2021-08-17 04:47:53 ", 
        "agent": "", 
        "page": "", 
        "lname": "yizhen", 
        "visibility": "visible", 
        "fname": "Lyu", 
        "message": "I kept turning on the protein details of Q6UVK1-1 for several times and it timed out. I'm asking for your help. Thank you!", 
        "email": "myGlyGen@gmail.com", 
        "subject": "help"
    }
]